OutSourcing:

Adeptech Systems Pvt Ltd an Off-shore development centre in India is a division of Competent Systems, Inc and provides a broad range of Information Technology (IT) solutions for corporations, business and individuals in USA and India. It was established in 2004. It has several consultants working in Various technologies.

The Business Process Outsourcing (BPO) industry has evolved from its earlier phases to now become a strategic partner who can explore innovative and high-value solutions for client's while also handling existing processes. Client's expect BPO vendors to focus on streamlining not just the periphery but core business functions which can optimize business performance and create competitive differentiation in the market place.

IT Outsourcing Services:

In the fast paced global economy, business issues are ever changing, requiring adaptability in order to sustain growth & preserve a competitive advantage and maintain profitability. IT has moved from being a differentiator to being a necessary part of doing business.

We help clients deal with changing business environment and technology issues. Our relationship with our clients is a partnership. We guide our clients through designing and implementing the right solution, transforming their complex processes and vast amounts of data into strategic information to make them smarter, faster and better decisions.

With more than 10 Years of experience and highly skilled professionals, we are currently collaborating with some of the world's leading organisations who entrust us as a results-driven business partner to solve their most complex and critical IT infrastructure management, application development, QA & Testing and IT Outsourcing needs.

Our mission is to build and maintain better, strong & long-term client relationships through our IT outsourcing services. Over a decade we have successfully provided IT outsourcing services to a wide range of organisations irrespective of their size, status, service sector, or location. We believe in, and put into action the philosophy of ensuring customer satisfaction.

Why Competent Systems for all your outsourcing needs:
We offer you a comprehensive range of IT Services in order to become your Single Point of Contact for all your IT needs. To reach your operational and strategic objectives, We offer wide range of flexible IT outsourcing solutions to optimize service levels, reduce and improve cost structures, strengthen competitive positioning and expand market presence.

Reduced Risk and Cost
Whether you are experimenting with emerging technologies, or expanding your business capabilities, creating an ODC can allow you to maximize your development activities with cost savings of up to 60%. You will gain access to a vast pool of world's most talented business model and professionals having experience across broad range of industry verticals in the world.

High quality solutions:
Our engineers use cutting edge technologies to develop the best software solutions for our customers. Our processes are governed by the Quality Management System (QMS).

Phased Improvement Approach: We adopt a 4 phased approach in creating ODC for your firm.

           •  Identity.
           •  Build.
           •  Operate.
           •  Maintain.

Finance and Accounts OutSourcing:

Adeptech Systems Finance and Accounting Center of Excellence serves customers across a range of industries, helping them operate with better control and build a more robust Finance & Accounting framework for sustained benefits. Our extensive domain knowledge in Accounts Payable, Order-to-Cash, Financial Reporting and multi-lingual capabilities help us deliver better quality, documentation and cost optimization to customers. Our service offerings in this space include:

         •  Mail-Accounts Payable.
         •  Travel and Expenses (T&E).
         •  Fixed Assets.
         •  Financial Reporting.
         •  Inventory Management.
         •  General Accounting.
         •  Management Reporting and Analysis.
         •  Cash Application .

Global Enterprise Technical Support:

Enterprise Helpdesk:
Enterprise Helpdesk includes integrated L1, L2 and L3 global enterprise technical support across applications. Services are rendered across a range of media including voice, e-mail and web. Enterprise Helpdesk has been one of Adeptech Systems BSG's key offerings since inception. We have a cumulative experience of 8 customers, with over 10 million minutes of talk time serving customers across industries, geographies and languages. Our teams have expertise in handling all kinds of ticketing and CRM tools.

Enterprise Helpdesk Service Offerings include:
         •  Common off-the-shelf applications.
         •  Enterprise Applications like SAP, JDE, etc..
         •  Applications Suites - Ariba, Oracle.

Customer Support Services:
Customer Support Services includes broadband customer support, telecom billing support and insurance policy support services which are rendered across a range of media including voice, e-mail and web.

Our Customer Support Services include:
         •  Broadband Customer Technical Support.
         •  Telecom Customer Billing Enquiries and Support.
         •  Insurance Policy and Renewal Support.

Human Resource OutSourcing:

Human Resource Outsourcing (HRO) is a process in which a company partners with a service provider to support the transactional aspects of HR across the employee life cycle. Through this relationship, Human Resource leaders can focus on strategic initiatives, cut costs, and most importantly ensure employee satisfaction.
Our HRO services offer customers the opportunity to outsource transaction processing as well as the option of creating a Managed HR Services platform. In HR Outsourcing, we offer services across the following functional areas:

         •  Recruitment.
         •  Compensation.
         •  Payroll Administration.
         •  Employee Data Maintenance.
         •  Immigration & Expatriation.
         •  Learning & Development.
         •  Performance Management.
         •  Organization Development.
         •  HR Analytics.

Knowledge Process Outsourcing:

Knowledge Process Outsourcing (KPO) provides research and analytics services to global customers across industries. The objective of our KPO service offerings is to provide insights that can help companies make well-informed decisions based on highly customized analytical models and accurate data.

Adeptech System's BSG adopts a proactive approach to KPO, first gaining an in-depth understanding of the customer's business to be able to deliver business-critical analysis, insights and perspectives. Our offerings in this space include:

Market Research:
Consumer Behavior, Segmentation, Market Sizing, Product Launch, Market Entry, Competitive Intelligence and Technical Documentation.

Financial Research:
Consumer Behavior, Spend Analytics, Equity Research, Fixed Income Research, Business Plan, Valuation Models, Portfolio Analysis, General Ledger Accounting.

Business Analytics:
Data Cleansing and Modeling, Risk Analysis, Credit Score Rating, Collection and Recovery Analysis, Fraud Analytics, Brand Switching,Consumer Loyalty and C-Sat Studies.

Quality:

At Adeptech Systems BSG, Quality comes first. Our prime focus is to understand customer expectations and we aim at best-in-class deliverables through competent and disciplined professionals.